Products & Services 2018-06-21T13:45:47+00:00

TouchNet provides a variety of Physical Links to facilitate the provision of Internet Access and Managed Services to its customers. These Physical Links provide high speed data transfer connections, and are available across a variety of platforms. Whether Fibre, Wireless, Microwave or DSL, let us will help you find the right fit for your business. We deliver optimised connectivity to your business with passion, first class delivery and the best in support service.


TouchNet Business Fibre Broadband

For the business needing a superior, effective, convenient and fast Connectivity Solution our fibre solution delivers secure, high-speed, direct connectivity for uninterrupted transmission of mission critical data and real-time business applications giving you the power to move massive volumes of information. We offer a range of fully managed fibre connectivity solutions to suit the particular needs of your business. Many broadband services are asymmetrical, which can result in poor upload speeds whereas, at TouchNet, our fibre solutions are fully symmetrical.

 


Use it for:

  • Multiple user access
  • Multiple device access
  • Data transfer
  • Email
  • Video streaming
  • Cloud hosted services
  • Video conferencing
  • VoIP communication

It delivers:

  • Scalability – can be upgraded as your
    business grows / needs more data access
  • Increased productivity
  • Reliable connectivity
  • Increased security
  • Risk mitigation
  • Cost effectiveness
  • Symmetrical (upload/download same)
  • Stability
  • Uptime guarantee 99.5%

The features:

  • Last Mile (end to end solution)
  • Managed CPE
  • Reliable connections with Service Level Agreement
  • Line monitoring and support
  • Dedicated and broadband bandwidth options
  • Static IP (Internet Protocol) addressing – allows better control and management of your network
  • Uncapped bandwidth service (subject to Fair Usage Policy)

TouchNet Wireless Business Broadband

When you need fast and efficiently deployed connectivity for your business TouchNet’s Wireless Business Broadband offers a flexible and easily integrated connectivity solution. We offer the latest in technology for businesses that require a reliable, cost effective supplement or alternative to fibre.  These solutions can also be leased short term while waiting for fibre installation.

 


Use it for:

  • Multiple users
  • Multiple devices
  • Data transfer
  • Email
  • Streaming
  • Cloud hosted services
  • Video conferencing
  • VoIP communication
  • Back ups

It delivers:

  • Rapid deployment
  • Scalability (easily upgraded without changing infrastructure)
  • Increased productivity
  • Secondary connection
  • Reliable connectivity
  • Cost effectiveness
  • Low contention (1:10)
  • Stability
  • Back ups
  • Minimum downtime

The features:

  • Last Mile (end to end solution)
  • Managed CPE
  • Best quality equipment
  • Reliable connections with Service Level Agreement
  • Link monitoring and support
  • Dedicated and broadband bandwidth options
  • Static IP (Internet Protocol) addressing – allows better control and management of your network</span
  • Uncapped bandwidth service (subject to Fair Usage Policy)


TouchNet’s Virtual Private Network Solutions

TouchNet offers VPN (Virtual Private Network) services to growing businesses giving them the benefits of an integrated, secure network across public networks such as fibre or DSL, without the need to invest in private infrastructure. Utilising MPLS (Multiprotocol Label Switching) or SDWAN (Software Defined Wide Area Network) technologies TouchNet provides a secure network for all nodes (branches, users and devices) across your business.


Use it for:

  • Easy access to business applications for all users
    Easy, secure sharing of information
  • Secure data delivery
  • Integrated VoIP services
  • Controlled access allowing for private customer management
  • Connecting multiple sites into a single Wide Area Network
  • Access for multiple home offices / mobile users to all network devices
  • Data back up services
  • Dedicated, secure internet breakout

It delivers:

  • Virtual Private Network across your business
  • Centralised access to: Internet, email, intranets, extranets, VoIP, databases, etc.
  • Controlled access to information
  • Network security
  • The benefits of a network without the costs of buying and maintaining it
  • Fast, efficient speeds – flexibility to route data as needed

The features:

  • Quick and easy to deploy
  • Easily scalable
  • Monitored and managed 24/7/365
  • Service Level Agreement

TouchNet SOHO Fibre

For the business not yet ready to commission a dedicated fibre or wireless service TouchNet’s SOHO fibre is an aggregated fibre solution. When DSL services are not sufficient for your business let us check whether you are covered in our SOHO fibre network.


Use it for:

  • Small offices
  • Home-based offices
  • Emails
  • VoIP services
  • Browsing
  • Instant Messaging
  • File transfer
  • Streaming
  • Real time applications

It delivers:

  • Scalability – can be upgraded as your business grows Increased productivity
  • Reliable connectivity
  • No entry costs (if ADSL already in place)
  • Quick to implement (if ADSL already in place)
  • Unshaped data
  • Uncapped data
  • Unthrottled bandwidth
  • Low latency

The features:

  • Options of up to 1Gbps
  • Last Mile (end to end solution)
  • Managed CPE
  • 5 x Static IP (Internet Protocol) addresses
  • Uncapped bandwidth service (subject to Fair Usage Policy)

TouchNet’s DSL Solutions

Digital Subscriber Line services utilise existing copper telephone lines to transmit digital data. This is ideal for the smaller business or home based office whose data usage does not justify a dedicated fibre or wireless solution. Alternatively DSL services can be utilised as a failover for fibre / wireless links. Our DSL accounts are uncapped, fully monitored and supported, and operate on static IPs.


Use it for:

  • A failover connection
  • Small business use
  • Voice and data services
  • VoIP services
  • Emails
  • Browsing
  • Instant Messaging
  • File transfer
  • Streaming
  • Real time applications

It delivers:

  • Low cost
  • Uncapped data
  • Unshaped data
  • Unthrottled bandwidth
  • Quick to implement (if existing landline)
  • No installation costs
  • Reliability
  • Low latency

The features:

  • Low cost of entry
  • Free business-grade router
  • 5 Static IP addresses
  • Reliable connections with Service Level Agreement
  • Account monitoring and support
  • Uncapped bandwidth service (subject to Fair Usage Policy)
  • DSL lines can also be ordered via TouchNet

TouchNet Mobile / APN Connectivity

If your business requires remote access for mobile workers then TouchNet’s APN (Access Point Name) solution is the way to go. Utilising LTE coverage APN’s can used in a variety of devices, from routers through to dongles, tablets and mobile phones. With no fixed monthly fees you pay for what you use.


Use it for:

  • Access from anywhere
  • Access via mobile devices
  • Time sensitive data when out of the office
  • Data transfer
  • Emails
  • VoIP communication
  • Media streaming
  • Video calling
  • Internet access
  • Intranet access

It delivers:

  • Affordability
  • Remote connectivity
  • Mobile connectivity
  • Failover connectivity
  • Temporary connectivity
  • Wide coverage
  • 4G connectivity speeds
  • Reduced employee data costs
  • Reliable connectivity

The features:

  • Reliable connections with Service Level Agreement
  • Full support
  • Can be used in a variety of devices (mobile phones, routers, dongles, tablets)
  • Billing is usage based (no monthly subscription fees)
  • Once off initiation fee applies
  • CPE’s billed separately

Lower cost, increased reliability, greater coverage and better quality can all be easily achieved by running your business’s voice communication over your main connectivity service (fibre, wireless or DSL). The migration is seamless and you can keep (port) existing phone numbers. TouchNet will tailor a solution specifically designed to meet your business needs (from hardware to provisioning) meaning that you only deal with one supplier for all of your data and voice connectivity requirements.


Voice over Internet Protocol (VoIP)

VoIP works using an IP handset and SIP (Session Initiation Protocol) accounts running over your data connection. This allows your business to enjoy the best in voice call costs, reliability and quality. TouchNet offers a Cloud SIP softswitch which incorporates IVR (voice prompts), as well as the majority of both standard and advanced telephony features, such as call forwarding, call transfer and hunt-groups.


Geographic Number Porting (GNP)

Geographic Number Porting (GNP) enables the porting of your business’s existing telephone numbers to our VoIP network. This means that the transition from analogue telephony to digital does not require any extra administration and cost on your part. Porting numbers means that your telephone numbers are no longer location bound, regardless of whether they carry geographic area codes.


VoIP Private Branch Exchanges (VPBX)

TouchNet offers on-site or cloud hosted PBX’s to ensure that your business enjoys a fully managed telephony system as part of one completely converged solution for all data and voice communication. Our VoIP PBX is a converged SIP trunking service that connects to either a Hosted PBX or an On-site PBX and offers the latest in advanced features.  The onsite PBX can be either a traditional TDM based PBX that uses a SIP gateway or an IP PBX with SIP capability.


Communication Hardware

TouchNet offers a holistic voice communication solution – we not only take care of getting your system up and running, we also provide all the hardware necessary on site. Choose from our range of VoIP handsets and on-site PBXs through to voice compression units (ViBE devices facilitating Quality of Service) and SIP gateways.

Avoid the expense of advanced IT hardware and infrastructure by utilising TouchNet’s Cloud based solutions. Why invest in hardware than will incur operating costs, support costs, require updating and expansion as your business grows? Today’s technology allows TouchNet to offer a range of hosting solutions crucial to any business. From web and managed hosting servers to back up solutions we will tailor a solution to meet your exact requirements, and then ensure that it is fully supported.


Virtual Hosting

TouchNet enables you to build a fully customised and scalable virtual machine in the cloud thereby avoiding the costs associated with physical hardware and support. Our virtual machines have individually specified processing power, random-access memory, operating system and hard disk space to ensure that they meet specific needs in the most cost- effective manner.


Back Up Solutions

Losing data can have a significant monetary and reputational impact on any business yet implementing and monitoring a back-up solution also requires time and money. TouchNet offers Veeam® Managed Backup as a convenient, fully monitored solution for business. This solution incorporates best-of-breed technology designed specifically for virtual applications and data ensuring that your data recovery is rapid and reliable.


Web Hosting & Domain Registration

Ensuring your business’ online presence has never been easier. TouchNet offers a fully managed, cost-effective domain registration and web hosting solution that allows you to share space with other customers on our servers and have your business website hosted in a professional, convenient manner. Simply choose the package that is best for your business and get going with one-click.


Hosted Exchange

TouchNet Hosted Exchange has been added to our extensive and comprehensive solutions offering in order to provide our customers with a robust, remotely hosted, outsourced and fully managed Microsoft Exchange solution which eliminates the capital expense. The solution, utilising the SaaS (Software as a Service) model, provides a high level of resiliency and redundancy.

Maintaining secure business networks is a vital aspect to what we do. Security in a constantly evolving technological landscape is a challenge for any business, thus TouchNet offers our customers the latest in security services ensuring that digital security is consistently implemented, cohesive and up to date.


Physical Firewalls

TouchNet provides a range of firewall devices from FortiNet ensuring that our customers have access to best-of-breed, adaptive security regardless of business size or security requirement. The FortiGate device provides cost-effective, comprehensive protection against network, content, and application-level threats without degrading network availability and uptime.


Virtual Firewalls

Virtual firewalls combine the benefits of a physical firewall with those of virtualisation. Businesses can get the security they need without the physical device. This means cost of ownership efficiencies as well as  super-fast provisioning. Virtual firewalls are also incredibly flexible and completely scalable.  This solution is particularly pertinent to businesses operating a number of virtual machines and other cloud based services on their network.


Firewall Reporting

TouchNet offers a consolidated firewall reporting service which delivers visual, intuitive reporting across all Fortinet firewall devices in your business. FortiAnalyzer delivers real-time alerts that expedite the discovery, investigation, and response to incidents as they’re happening.


Email Security & Continuity

TouchNet offers a range of email security options from Mimecast, a centrally-managed cloud solution designed to complement Office 365.  It removes the growing risks and complexities of business email management with a single web based platform at a fraction of the cost of alternate strategies. Easily integrated, Mimecast provides businesses with an additional layer of security as well as email continuity. These services can be taken as stand-alone modules or as a fully integrated bundled solution.

TouchNet provides a variety of Physical Links to facilitate the provision of Internet Access and Managed Services to its customers. These Physical Links provide high speed data transfer connections, and are available across a variety of platforms. Whether Fibre, Wireless, Microwave or DSL, let us will help you find the right fit for your business. We deliver optimised connectivity to your business with passion, first class delivery and the best in support service.


TouchNet Business Fibre Broadband

For the business needing a superior, effective, convenient and fast Connectivity Solution our fibre solution delivers secure, high-speed, direct connectivity for uninterrupted transmission of mission critical data and real-time business applications giving you the power to move massive volumes of information. We offer a range of fully managed fibre connectivity solutions to suit the particular needs of your business. Many broadband services are asymmetrical, which can result in poor upload speeds whereas, at TouchNet, our fibre solutions are fully symmetrical.

 


Use it for:

  • Multiple user access
  • Multiple device access
  • Data transfer
  • Email
  • Video streaming
  • Cloud hosted services
  • Video conferencing
  • VoIP communication

It delivers:

  • Scalability – can be upgraded as your
    business grows / needs more data access
  • Increased productivity
  • Reliable connectivity
  • Increased security
  • Risk mitigation
  • Cost effectiveness
  • Symmetrical (upload/download same)
  • Stability
  • Uptime guarantee 99.5%

The features:

  • Last Mile (end to end solution)
  • Managed CPE
  • Reliable connections with Service Level Agreement
  • Line monitoring and support
  • Dedicated and broadband bandwidth options
  • Static IP (Internet Protocol) addressing – allows better control and management of your network
  • Uncapped bandwidth service (subject to Fair Usage Policy)


TouchNet Wireless Business Broadband

When you need fast and efficiently deployed connectivity for your business TouchNet’s Wireless Business Broadband offers a flexible and easily integrated connectivity solution. We offer the latest in technology for businesses that require a reliable, cost effective supplement or alternative to fibre.  These solutions can also be leased short term while waiting for fibre installation.

 


Use it for:

  • Multiple users
  • Multiple devices
  • Data transfer
  • Email
  • Streaming
  • Cloud hosted services
  • Video conferencing
  • VoIP communication
  • Back ups

It delivers:

  • Rapid deployment
  • Scalability (easily upgraded without changing infrastructure)
  • Increased productivity
  • Secondary connection
  • Reliable connectivity
  • Cost effectiveness
  • Low contention (1:10)
  • Stability
  • Back ups
  • Minimum downtime

The features:

  • Last Mile (end to end solution)
  • Managed CPE
  • Best quality equipment
  • Reliable connections with Service Level Agreement
  • Link monitoring and support
  • Dedicated and broadband bandwidth options
  • Static IP (Internet Protocol) addressing – allows better control and management of your network</span
  • Uncapped bandwidth service (subject to Fair Usage Policy)


TouchNet’s Virtual Private Network Solutions

TouchNet offers VPN (Virtual Private Network) services to growing businesses giving them the benefits of an integrated, secure network across public networks such as fibre or DSL, without the need to invest in private infrastructure. Utilising MPLS (Multiprotocol Label Switching) or SDWAN (Software Defined Wide Area Network) technologies TouchNet provides a secure network for all nodes (branches, users and devices) across your business.


Use it for:

  • Easy access to business applications for all users
    Easy, secure sharing of information
  • Secure data delivery
  • Integrated VoIP services
  • Controlled access allowing for private customer management
  • Connecting multiple sites into a single Wide Area Network
  • Access for multiple home offices / mobile users to all network devices
  • Data back up services
  • Dedicated, secure internet breakout

It delivers:

  • Virtual Private Network across your business
  • Centralised access to: Internet, email, intranets, extranets, VoIP, databases, etc.
  • Controlled access to information
  • Network security
  • The benefits of a network without the costs of buying and maintaining it
  • Fast, efficient speeds – flexibility to route data as needed

The features:

  • Quick and easy to deploy
  • Easily scalable
  • Monitored and managed 24/7/365
  • Service Level Agreement


TouchNet SOHO Fibre

For the business not yet ready to commission a dedicated fibre or wireless service TouchNet’s SOHO fibre is an aggregated fibre solution. When DSL services are not sufficient for your business let us check whether you are covered in our SOHO fibre network.


Use it for:

  • Small offices
  • Home-based offices
  • Emails
  • VoIP services
  • Browsing
  • Instant Messaging
  • File transfer
  • Streaming
  • Real time applications

It delivers:

  • Scalability – can be upgraded as your business grows Increased productivity
  • Reliable connectivity
  • No entry costs (if ADSL already in place)
  • Quick to implement (if ADSL already in place)
  • Unshaped data
  • Uncapped data
  • Unthrottled bandwidth
  • Low latency

The features:

  • Options of up to 1Gbps
  • Last Mile (end to end solution)
  • Managed CPE
  • 5 x Static IP (Internet Protocol) addresses
  • Uncapped bandwidth service (subject to Fair Usage Policy)

TouchNet’s DSL Solutions

Digital Subscriber Line services utilise existing copper telephone lines to transmit digital data. This is ideal for the smaller business or home based office whose data usage does not justify a dedicated fibre or wireless solution. Alternatively DSL services can be utilised as a failover for fibre / wireless links. Our DSL accounts are uncapped, fully monitored and supported, and operate on static IPs.


Use it for:

  • A failover connection
  • Small business use
  • Voice and data services
  • VoIP services
  • Emails
  • Browsing
  • Instant Messaging
  • File transfer
  • Streaming
  • Real time applications

It delivers:

  • Low cost
  • Uncapped data
  • Unshaped data
  • Unthrottled bandwidth
  • Quick to implement (if existing landline)
  • No installation costs
  • Reliability
  • Low latency

The features:

  • Low cost of entry
  • Free business-grade router
  • 5 Static IP addresses
  • Reliable connections with Service Level Agreement
  • Account monitoring and support
  • Uncapped bandwidth service (subject to Fair Usage Policy)
  • DSL lines can also be ordered via TouchNet

TouchNet Mobile / APN Connectivity

If your business requires remote access for mobile workers then TouchNet’s APN (Access Point Name) solution is the way to go. Utilising LTE coverage APN’s can used in a variety of devices, from routers through to dongles, tablets and mobile phones. With no fixed monthly fees you pay for what you use.


Use it for:

  • Access from anywhere
  • Access via mobile devices
  • Time sensitive data when out of the office
  • Data transfer
  • Emails
  • VoIP communication
  • Media streaming
  • Video calling
  • Internet access
  • Intranet access

It delivers:

  • Affordability
  • Remote connectivity
  • Mobile connectivity
  • Failover connectivity
  • Temporary connectivity
  • Wide coverage
  • 4G connectivity speeds
  • Reduced employee data costs
  • Reliable connectivity

The features:

  • Reliable connections with Service Level Agreement
  • Full support
  • Can be used in a variety of devices (mobile phones, routers, dongles, tablets)
  • Billing is usage based (no monthly subscription fees)
  • Once off initiation fee applies
  • CPE’s billed separately

Lower cost, increased reliability, greater coverage and better quality can all be easily achieved by running your business’s voice communication over your main connectivity service (fibre, wireless or DSL). The migration is seamless and you can keep (port) existing phone numbers. TouchNet will tailor a solution specifically designed to meet your business needs (from hardware to provisioning) meaning that you only deal with one supplier for all of your data and voice connectivity requirements.


Voice over Internet Protocol (VoIP)

VoIP works using an IP handset and SIP (Session Initiation Protocol) accounts running over your data connection. This allows your business to enjoy the best in voice call costs, reliability and quality. TouchNet offers a Cloud SIP softswitch which incorporates IVR (voice prompts), as well as the majority of both standard and advanced telephony features, such as call forwarding, call transfer and hunt-groups.


Geographic Number Porting (GNP)

Geographic Number Porting (GNP) enables the porting of your business’s existing telephone numbers to our VoIP network. This means that the transition from analogue telephony to digital does not require any extra administration and cost on your part. Porting numbers means that your telephone numbers are no longer location bound, regardless of whether they carry geographic area codes.


VoIP Private Branch Exchanges (VPBX)

TouchNet offers on-site or cloud hosted PBX’s to ensure that your business enjoys a fully managed telephony system as part of one completely converged solution for all data and voice communication. Our VoIP PBX is a converged SIP trunking service that connects to either a Hosted PBX or an On-site PBX and offers the latest in advanced features.  The onsite PBX can be either a traditional TDM based PBX that uses a SIP gateway or an IP PBX with SIP capability.


Communication Hardware

TouchNet offers a holistic voice communication solution – we not only take care of getting your system up and running, we also provide all the hardware necessary on site. Choose from our range of VoIP handsets and on-site PBXs through to voice compression units (ViBE devices facilitating Quality of Service) and SIP gateways.

Avoid the expense of advanced IT hardware and infrastructure by utilising TouchNet’s Cloud based solutions. Why invest in hardware than will incur operating costs, support costs, require updating and expansion as your business grows? Today’s technology allows TouchNet to offer a range of hosting solutions crucial to any business. From web and managed hosting servers to back up solutions we will tailor a solution to meet your exact requirements, and then ensure that it is fully supported.


Virtual Hosting

TouchNet enables you to build a fully customised and scalable virtual machine in the cloud thereby avoiding the costs associated with physical hardware and support. Our virtual machines have individually specified processing power, random-access memory, operating system and hard disk space to ensure that they meet specific needs in the most cost- effective manner.


Back Up Solutions

Losing data can have a significant monetary and reputational impact on any business yet implementing and monitoring a back-up solution also requires time and money. TouchNet offers Veeam® Managed Backup as a convenient, fully monitored solution for business. This solution incorporates best-of-breed technology designed specifically for virtual applications and data ensuring that your data recovery is rapid and reliable.


Web Hosting & Domain Registration

Ensuring your business’ online presence has never been easier. TouchNet offers a fully managed, cost-effective domain registration and web hosting solution that allows you to share space with other customers on our servers and have your business website hosted in a professional, convenient manner. Simply choose the package that is best for your business and get going with one-click.


Hosted Exchange

TouchNet Hosted Exchange has been added to our extensive and comprehensive solutions offering in order to provide our customers with a robust, remotely hosted, outsourced and fully managed Microsoft Exchange solution which eliminates the capital expense. The solution, utilising the SaaS (Software as a Service) model, provides a high level of resiliency and redundancy.

Maintaining secure business networks is a vital aspect to what we do. Security in a constantly evolving technological landscape is a challenge for any business, thus TouchNet offers our customers the latest in security services ensuring that digital security is consistently implemented, cohesive and up to date.


Physical Firewalls

TouchNet provides a range of firewall devices from FortiNet ensuring that our customers have access to best-of-breed, adaptive security regardless of business size or security requirement. The FortiGate device provides cost-effective, comprehensive protection against network, content, and application-level threats without degrading network availability and uptime.


Virtual Firewalls

Virtual firewalls combine the benefits of a physical firewall with those of virtualisation. Businesses can get the security they need without the physical device. This means cost of ownership efficiencies as well as  super-fast provisioning. Virtual firewalls are also incredibly flexible and completely scalable.  This solution is particularly pertinent to businesses operating a number of virtual machines and other cloud based services on their network.


Firewall Reporting

TouchNet offers a consolidated firewall reporting service which delivers visual, intuitive reporting across all Fortinet firewall devices in your business. FortiAnalyzer delivers real-time alerts that expedite the discovery, investigation, and response to incidents as they’re happening.


Email Security & Continuity

TouchNet offers a range of email security options from Mimecast, a centrally-managed cloud solution designed to complement Office 365.  It removes the growing risks and complexities of business email management with a single web based platform at a fraction of the cost of alternate strategies. Easily integrated, Mimecast provides businesses with an additional layer of security as well as email continuity. These services can be taken as stand-alone modules or as a fully integrated bundled solution.

Call us now on 010 0600 400 or email us on info@touchnet.co.za

Call us now on 010 0600 400 or email us on info@touchnet.co.za