TouchNet provides a variety of Physical Links to facilitate the provision of Internet Access and Managed Services to its customers. These Physical Links provide high speed data transfer connections, and are available across various connectivity platforms. While TouchNet provides and manages the infrastructure and the networks around some of these links, a number of solutions are made available through selected 3rd party service providers. In these instances, Touchnet takes responsibility for monitoring these solutions and managing all service level agreements (SLA) with 3rd party service providers to ensure high service quality, prompt fault resolution and minimal downtime. Type of Physical Links available through TouchNet :
Dedicated Leased Lines and ADSL
Diginet Leased Line - Powered by Telkom
MetroConnect – Powered by MetroFibre
Wireless and Microwave Solutions
MetroNet – Powered by Broadlink
TouchNet offers two modules of fully redundant breakout internet services.
- The Broadband based model at low contention of 1:5
- Dedicated 1:1 uncapped based model start from 1Meg up to 500Meg
The solution provided by Mimecast provides everything an enterprise email strategy needs in a ready-to-use online best practice configuration. It removes the growing risks and complexities of business email management with a single web based platform at a fraction of the cost of alternate strategies.
Mimecast provides the software application services as well as the physical network, computing and storage infrastructure required to deliver comprehensive unified email management. The services can be taken as stand-alone modules or as a fully integrated bundled solution.
Mimecast Email Continuity is the only cloud-based solution that steps in automatically to deliver email to end users during planned and unplanned outages of your corporate email service. Managed from a single administration console, and with no additional on-premise hardware required, Mimecast simplifies your network and reduces administration. Seamless integration with Microsoft Outlook and smartphones, and flexible browser-based access through the Mimecast Personal Portal, gives users uninterrupted access to live email, calendar information, and historical email. Mimecast Email Continuity An always-on email service that supports business continuity planning, cuts complexity from your network and improves end user productivity with its seamless Microsoft Outlook integration.
Mimecast Email Archive is a secure, scalable, cloud-based archive that can significantly reduce the complexity of your email infrastructure. Mimecast’s unrivalled integration with Microsoft Outlook gives users a bottomless mailbox, while superior mailbox management capability helps reduce the load on Exchange. Litigation hold and regulatory compliance needs are supported by granular email retention policy management, and near real-time searches. All stored messages are encrypted and tamper proof, providing evidential-quality data for legal or regulatory purposes.
TouchNet Backup Server Solution is using the i365 EVault software which is used in over 22,000 customers around the world and is the global leader in secure online backup and recovery.
Using a combination of data compression and delta processing technologies, the amount of data required to move across the network is significantly reduced. In the standard configuration, 10 days, 5 weeks and 12 months of retention are kept in the storage vault in the Data Centres. Retention policies can be customised but this will impact the amount of space utilised in the vault.
All of the EVault server agent software and Exchange and SQL plugins are provided free of charge as part of the solution.
TouchNet Backup Desktop/Notebook Solution provides customers with a low cost, highly reliable cloud-based data protection solution. Provisioned on the EVault Endpoint Protection (EEP) platform, this is an integrated laptop/desktop backup, recovery, and data security solution expressly designed to help control data across mobile workforces.
TouchNet Virtual Servers & Storage platform is based on VMware running on Dell servers connected using Fibre Channel over Ethernet to a high performance Xiotech SAN. This provides a scalable high performance service for the hosting of Virtual Servers.
The solution is based on a customer purchasing a pool of resources from which the customer can create virtual machines. This allows the customer to create and delete machines as required from the TouchNet Virtual Servers & Storage management console.
The pool of resources consists of a base set of resources to which you can add additional CPU, RAM and Hard Disk Space as required. A high performance disk drive option is now available, and offers in excess of 10 times the performance of the already high performing standard performing disk drives. The high performance disk drives will normally be used in large database applications
TouchNet Hosted Exchange- has been added to our extensive and comprehensive solutions offering in order to provide our customers with a robust, remotely hosted, outsourced and fully managed Microsoft Exchange solution which eliminates the capital expense. The solution, utilising the SaaS (Software as a Service) model, provides a high level of resiliency and redundancy.
Touchnet Zimbra – Hosted Email service is a truly modern, innovative messaging and collaboration application. AJAX based web collaboration is at the heart of ZCS 6.0. The powerful web client integrates email, contacts, shared calendar, and online document authoring into a rich browser-based interface.
Our hosted Exchange offering start from 1Gig up to 20Gig mail box Size.
TouchNet offer both Mimecast security and Mail marshal security.
Anti-Virus Anti-Spam Managed Service is a versatile, powerful and scalable email security system, compatible with any network environment. It integrates email threat protection, anti-spam, policy/compliance enforcement and reporting into a single, flexible and easy-to-manage solution.
Armed with the latest technologies, including behavioural analysis, IP reputation service and SpamBot Censor, the ATC Anti-Virus Anti-Spam Managed Service helps messaging administrators more effectively manage security.
TouchNet provides a range of firewall devices from FortiNet. The FortiGate appliances provide cost-effective, comprehensive protection against network, content, and application-level threats without degrading network availability and uptime.
- Firewall, VPN, and Traffic Shaping
- Intrusion Prevention System (IPS) and Web Filtering (Optional)
- Application Control (e.g., IM and P2P)
- VoIP Support (H.323. and SCCP)
- Layer 2/3 routing
- Multiple WAN interface options
- Load Balancing of connectivity links
- SSL VPN terminations with FortiClient
With the aim of unlocking greater efficiency in the voice communications space, while also creating cost savings for its customers , TouchNet utilise Altech and EOH for Sip services and offer a range of PABX and Hosted PABX.
- AVAYA PABX – powered by Directel
- MiTEL – Powered by EOH
- MyPABX- powered by Altech
Corporate Voice & Data
We offer a great packages to meet any business and corporate mobile needs discounted corporate Mobile Voice and data packages are available from all service providers MTN ,Cell C Vodacom and Telkom Mobile. Dedicated corporate APN packages from 5Gig up to uncapped.
TOUCHNET | CONNECTING YOU
Touchnet became a supplier to FPD in 2012 and quickly proved itself as a reliable provider of professional services related but not limited to Telecommunications and Data connectivity. They have successfully delivered on a number of projects and services to FPD. The depth of their knowledge combined with a proven reliability qualifies them to plan and implement complex projects. A strong focus on service delivery and quality is what makes Touchnet a preferred supplier to FPD. Given our experience from the contractual engagements with Touchnet, we are happy to recommend them as a supplier of professional services.
KERSHEN NAIDOO, I.T. MANAGER